At sce customer service isn t just a category it s a commitment.
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We ve made some changes due to covid 19 including suspending service disconnections for residential and small business customers for nonpayment and only continuing critical work needed to protect public safety and reduce the risk of wildfires.
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Our average hold time is less than 45 seconds per call.
To find more and to commit to helping we at sce encourage you to take the clean air pledge with us prior to this year s third annual california clean air day on oct.
Report an outage 24 hours a day 7 days a week.
You will not be passed from department to department to get resolutions to your challenges.
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Never reveal personal information to anyone including your sce account information credit card atm or calling card number or pin number never use the call back number provided by an unknown caller to verify billing information.
If you suspect a phone call email or personal visit is fraudulent remember.
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As the nation s largest natural gas distribution utility we deliver clean safe and reliable energy to 21 8 million consumers in more than 500 communities.
Southern california telephone company is a dynamic forward looking company that has been providing innovative telecom solutions to our clients for over 25 years.
We offer a full suite of products for your home and business.
Whether it s connecting your service answering questions about your bill providing easier ways to pay or assisting income qualified customers we re there for you.
If you see a downed power line call 911 immediately.
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