Service Desk Knowledge Base Examples

When you link a confluence knowledge base to your service desk a search help link appears below the search field.

Service desk knowledge base examples.

Jira service desk and or confluence knowledge base examples madelinebarr may 01 2018 hi everyone we are going to be creating a confluence kb and integrate it with our jira sd. Email phone or skype. 10 great knowledge base examples from top to bottom a. The service desk knowledge.

A knowledge base is one of the best self service tools you can provide for your customers. A lot of the time a knowledge base is the first point of contact your customer has before contacting someone so a delightful experience can certainly win them over to using the knowledge base as opposed to contacting. Use these 10 stellar knowledge base examples for inspiration. Without a knowledge base your organization runs the risk of inconsistent support lengthy telephone calls and unhappy customers to name but a few of the associated issues.

26 best knowledge base examples regularly updated list of helpjuice powered knowledge base examples. Solarwinds service desk offers an employee self service portal with a knowledge base help desk full of step by step articles and tutorials. Every knowledge base you see uses one of our dozens of helpjuice themes. These resources address a wide range of tech questions and concerns allowing.

We have both products on prem. A knowledge base is arguably one of the most important tools that your organization s it service desk needs. Project admins can set up a knowledge base so your team can write and share helpful articles such as how tos faqs and support questions and let customers self serve instead of raising a request.